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Second Line Support Specialist - Worcestershire

IT Software and Services - IT
Ref: 471 Date Posted: Tuesday 20 Feb 2024

Second Line Application Support Specialist

Location: Redditch 

Salary: up to £38,000

My client, a leading software specialist based just outside of Redditch, is on the look out for a Senior Application Support Specialists to join their growing team. Offering annual trips abroad, lunches, endless training materials, bespoke progression planning and a hybrid working pattern.. the right candidates will be hungry to excel within a collaborative and innovative working environment.

Your main responsibilities will be:

  • To take inbound calls and emails.
  • To log, detail, progress and resolve support tickets.
  • To solve complex issues escalated by the 1st line team 
  • To read and solve complex SQL queries 
  • To read and troubleshoot server log files.
  • To correctly prioritise and resolve tickets within the SLA.
  • To keep the CRM system and all relevant documentation up to date.
  • To create, troubleshoot and fix SQL queries and scripts.
  • To install new systems, as well as patch and upgrade existing systems.
  • To support the internal laptops, desktops, and network equipment.
  • To correctly see all issues through to resolution.

The successful candidate should possess the following technical skills:

  • Previous second line support experience.
  • Networking knowledge. (IP Addresses, DNS, DHCP, firewalls, etc.)
  • Knowledge of different VPN software and establishing VPN connections.
  • Microsoft SQL Server and the ability to write SQL queries and scripts.
  • Microsoft Windows server and desktop operating systems.
  • Internet Information Services skillset.
  • Microsoft office products.

Naturally, the above is dependent on seniority and experience. Please apply below.