First Line Support Specialist
Location: Redditch
Salary: up to £27,000
My client, a leading software specialist based just outside of Redditch, is on the look out for a Senior Application Support Specialists to join their growing team. Offering annual trips abroad, lunches, endless training materials, bespoke progression planning and a hybrid working pattern.. the right candidates will be hungry to excel within a collaborative and innovative working environment.
Your main responsibilities will be:
- To deal with first line support queries
- To take inbound calls and emails.
- To log, detail, progress and resolve support tickets.
- To read and troubleshoot server log files.
- To correctly prioritise and resolve tickets within the SLA.
- To keep the CRM system and all relevant documentation up to date.
- To create, troubleshoot and fix SQL queries and scripts.
- To install new systems, as well as patch and upgrade existing systems.
- To support the internal laptops, desktops, and network equipment.
- To correctly see all issues through to resolution.
The successful candidate should possess the following technical skills:
- Previous second line support experience.
- Networking knowledge. (IP Addresses, DNS, DHCP, firewalls, etc.)
- Knowledge of different VPN software and establishing VPN connections.
- Microsoft SQL Server and the ability to write SQL queries and scripts.
- Microsoft Windows server and desktop operating systems.
- Internet Information Services skillset.
- Microsoft office products.
- Candidate will have or pass SQL MTA within first 6 months.
Naturally, the above is dependent on seniority and experience. Please apply below.