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Sales and Operations Trainee - Redditch

Packaging Consumables and Services - Operations
Ref: 378 Date Posted: Wednesday 10 Aug 2022

Sales and Operations Trainee 

Redditch

Full time Position £18-19k + Bonus, + excellent career and salary progression

You will be responsible for all aspects of customer service and customer care throughout the buying and ordering process when buying a storage container, export spec shipping container or a bespoke converted shipping container.

You will be responsible for helping customers understand the ranges of products available, help them decide on the best options for their project or needs, and then take the booking, process it, be the customer contact throughout this process, as well as offering aftersales care and service.
We also want our front-line team to be involved with updating and maintaining our website, and adding new case study write ups after you complete and interesting or unusual job.

KEY RESPONSIBILITIES

  • Helping customers with enquiries, advice and quotes from phone and website enquiries.
  • Quote follow ups and relationship building with customers.
  • Ensuring customers understand important technical details, such as the size and type of delivery truck that needs to access their property to complete a delivery.  
  • Taking bookings, ordering containers and booking haulage with subcontractors
  • Ensuring quotes are sent out promptly and service levels are kept high.
  • Ensuring deliveries run well and customers are happy with their experience, helping build positive relationships with longer term or regular customers.
  • Maintaining a strong level of communication with customers throughout the process.
  • You will need to manage your own jobs pipeline and bank of customers.
  • Periodically we expect you to write up case studies of your jobs for our website, and help maintain products and prices on our site
  • As your skills evolve, the scope of your responsibilities is likely to develop beyond this point, to potentially include training and helping coach others, processing online orders for container accessories, and helping with any ad hoc duties needed from a small team.
  • Any other tasks that may reasonably be required by your manager. As a small team we are all expected to help out where needed.  

 

COMPETENCIES & SKILLS

 

  • Strong attention to detail
  • Ability to work with customers with the full range of possible backgrounds.
    • Our customers may be from different countries and cultures, they may be illiterate, be disabled or occasionally just mean!
  • Ability to plan, monitor and maintain large numbers of tasks.
  • Strong customer focus
  • Honesty and Integrity is a must.
  • Willing to learn on the job.
  • Cautious, steady approach to learning and starting out.
  • Fluent French, Germans or Spanish (Spoken and Written) is not a requirement but may be a strong bonus and help offer significant career progression opportunities.
  • Detailed understanding of our ranges to help make good recommendations to customers

 

GENERAL SKILLS

 

  • Excellent spoken and written communication skills
  • Strong numeracy
  • Quick Learner
  • MS office skills (Word, excel, Outlook, use of Microsoft 365 cloud based services)
  • Happy to work in an ever changing and growing team environment.
  • Can do attitude, and a willingness to occasionally help with open ended tasks with a broad remit.
  • Able to prioritize, manage and work with large volumes of smaller tasks