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IT Technician - West Midlands

Ref: 462 Date Posted: Monday 06 Nov 2023

Job Title: IT Technician

Location: Halesowen

Salary: up to £30,000

An exciting opportunity for an IT Technician has opened to join a market leading, innovative powerhouse based just outside of Halesowen. With tailored career paths / growth and development, this organisation has ‘growth’ at the heart of who of who they are. With a friendly and fun culture alongside exciting projects to get involved with, this is a great move for somebody who has an internal IT Technician role historically and wants to join an innovative, cutting-edge organisation to progress throughout.


Key Responsibilities:


- Ensuring user satisfaction and efficient and effective diagnosis is delivered, while being

responsible for resolving or escalating incidents and requests within the departmental


- Develop knowledge and a skillset to be able to diagnose and resolve complex computer

and IT infrastructure issues.

- Assisting in implementation of new technical solutions and functionality across the business.

- Ensuring documentation and knowledge articles are created and updated where required

with accompanying end user training.


The ideal candidate will have following key skills:


- Strong knowledge of Microsoft Windows, with Windows Server knowledge being


- Strong interpersonal skills – must be able to interact effectively with personnel in various roles

across the business, as well as being able to work independently or as part of a team.

- Effective personal management skills – able to work under pressure, manage workload and

expectations, prioritise, and achieve deadlines.

- Exceptional listening, communication, troubleshooting and analytical skills.

- Customer-oriented mindset ensuring high levels of service and support are maintained.

- A Keen interest in technology with a passion to learn and develop.


The successful candidate will receive the following benefits:

- Competitive salary

- From 23 days annual leave (plus public/bank holidays) increased with length of service

- Company pension (if eligible)

- Death in Service cover

- Invitation to Paycare scheme

- Prescription eyewear if required

- Wellness programmes

- Cycle-to-Work scheme

- PPE and workwear included

- Excellent training opportunities available


Working Hours: 40 hours per week Monday to Friday, plus 1 in 4 Saturday mornings


If you are interested in this position, then please apply below.