IT Service Desk Analyst
Birmingham City Centre
Our client is a successful software company offering direct supply, installation and support of Data Protection and Recovery solutions to large SME, Corporate and Public Sector accounts. Recent years have seen successful entry into new markets, with exciting new product offerings.
They are currently looking for a proven IT service desk analyst to work alongside other team members. The team will progress to become a team of 5 very quickly. You will be part of a team providing IT services to a prestigious event. As the event progresses, you will transition into Venue Support Teams or Venue Service Desk Support.
You will help to support the deployed IT solutions. All solutions are Microsoft based with M365, Azure and SaaS software solutions. You will also be required to help support and deploy the end user equipment (PC’s, peripherals and desktop printers) for a broad range of client stakeholder groups.
The successful candidates must undergo security clearance unless the candidate already has security clearance. The role is for a fixed 2 year contract, although this may well become permanent.
Required Experience
Ideally been employed in an engineer/desktop support role for 5+ years
Providing user provisioning / onboarding
Microsoft 365, Teams, One Drive
Service Now or similar enterprise ITSM experience
Deployment (PC, tablet, peripherals, printers etc.)
ITIL understanding / certification
Able to work independently for routine activities and knows when to escalate
Able to communicate with customers, suppliers and 3rd parties
Can plan, schedule and monitor own work and works as part of a team
To apply for this role please send your CV via this job portal along with an indication of your salary requirements. Interviews will be via Zoom, and an ideal start date would be 1st July (although this is flexible)