Internal Sales/Customer Services Representative
Our client, a long established, international business is seeking a talented Internal Sales/Customer Services Representative as per the following brief:
Duties & Responsibilities:
The efficient response to incoming phone enquiries and orders
Dealing with customers and suppliers face-to-face and on the phone
Build rapport with customers, establishing credibility when providing product and service information
Prompt follow-up on customer enquiries
Utilise a bespoke IT system to accurately identify, source and price items; to accurately record enquiries & orders, invoices & other documentation
Work with management/colleagues to identify improvements to services and products
To produce weekly and month KPI’s for customers, analysing data accordingly
To undertake other similar or associated duties as may be assigned
Knowledge & Skills Required:
Internal Sales/Customer service experience preferred but not essential
Proficient in basic computer applications such as Excel, Outlook & Word
Professional level verbal and written communication skills
Customer focused team player, driven to provide consistent high levels of service
Problem solver and solution provider
Takes personal responsibilities for timely & accurate fulfilment of customer requirements
Flexible working approach to ensure deadlines are achieved
Flexible, multi-tasking – willing to undertake additional tasks in order to meet customer requirements and to assist in other ways as required
Able to prioritise a varied workload to meet operational demands
Willing and able to learn about and support new products
Must be comfortable working as part of a team environment
Degree preferred but not essential
On offer is a competitive salary and benefits package commensurate with experience.
To apply for this role please send your CV via this jobsite.