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Internal Sales/Customer Services Representative - Halesowen

Excellent salary & benefits - Industrial Consumables - Sales
Ref: 224 Date Posted: Friday 15 Jan 2021

Internal Sales/Customer Services Representative

Our client, a long established, international business is seeking a talented Internal Sales/Customer Services Representative as per the following brief:

Duties & Responsibilities:

The efficient response to incoming phone enquiries and orders

Dealing with customers and suppliers face-to-face and on the phone

Build rapport with customers, establishing credibility when providing product and service information

Prompt follow-up on customer enquiries

Utilise a bespoke IT system to accurately identify, source and price items; to accurately record enquiries & orders, invoices & other documentation

Work with management/colleagues to identify improvements to services and products

To produce weekly and month KPI’s for customers, analysing data accordingly

To undertake other similar or associated duties as may be assigned

 

Knowledge & Skills Required:

 

Internal Sales/Customer service experience preferred but not essential

Proficient in basic computer applications such as Excel, Outlook & Word

Professional level verbal and written communication skills

Customer focused team player, driven to provide consistent high levels of service

Problem solver and solution provider

Takes personal responsibilities for timely & accurate fulfilment of customer requirements

Flexible working approach to ensure deadlines are achieved

Flexible, multi-tasking – willing to undertake additional tasks in order to meet customer requirements and to assist in other ways as required

Able to prioritise a varied workload to meet operational demands

Willing and able to learn about and support new products

Must be comfortable working as part of a team environment

Degree preferred but not essential

On offer is a competitive salary and benefits package commensurate with experience.

To apply for this role please send your CV via this jobsite.