Installations Project Planner and Coordinator - Redditch

£27,000 - £30,000 - Non-Technical/General Products and Services Sold B2B - Operations
Ref: 140 Date Posted: Tuesday 19 Nov 2019
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Installations Project Planner and Coordinator

 

We are working with an industry-leading manufacturer and distributor of fitted products to the B2B sector. Due to a huge growth in sales, they are seeking an experienced Installations project planner to work in a friendly professional team.

 

The Role

Reporting to the Head of Service and installation, you will be planning and coordinating the installation, of fitted products and equipment into businesses across the UK. You will be responsible for managing the timelines of multiple installation projects from small one day fittings to large protracted projects. You will need to be experienced in dealing with outsourced contractors, planners, outsourced funding sectors, engineers and outsourced logistics to fit in with the plan.

This is an integral role as the information processed becomes key to the efficient delivery of goods and services to the customer base.

The candidate will be part of a small, passionate team, delivering an exceptional customer experience.

 

Key Responsibilities

  • Managing a portfolio of installation projects across the UK
  • Coordinating with external companies like architects, builders, and external funding streams to update project timelines 
  • Planning the correct delivery of products, tools and installation equipment to the client's site in line with the project timeline
  • Co-ordinate and allocate service engineer workloads across the UK to ensure the correct resources are onsite in line with the project timeline and capacity is fulfilled
  • Coordinate with external logistics companies to ensure a smooth transition of product returns if required.
  • Manage and review all internal and external factors to ensure a smooth transaction between companies (architects, builders, funding streams and internal manufacturing plant)
  • Updating CRM database, NAV, and manual spreadsheets in real-time.
  • General administrative and customer service support, ensuring good cross skill knowledge to be able to support other departments.
  • Production of monthly statistics and reports to management
  • Customer liaison to provide excellent customer and to meet departmental KPI’s
  • Ensuring customer enquiries are dealt with effectively and efficiently.
  • Follow the work cycle to completion, and ensure products are installed to the customers’ expectations and all charges are correctly invoiced to clients.

 

The Candidate will  

  • Possess a high level of project planning experience within an installations company
  • Possess a good working knowledge of CRM databases as well as SAGE (Order entry) and office applications including Outlook, Word & Excel
  • Possess a confident telephone manner, with the ability to build rapport quickly through a proactive approach to customer service
  • Be able to positively support the installations team
  • Be a customer service champion with excellent time management and planning skills

 

Salary

£27,000 - £30,000 dependent upon experience