ICT & MIS Manager
£40-44,000 basic + benefits - 12 months FTC
Our client, based near Halesowen in the Black Country, is seeking a talented IT Professional responsible for the overall management & performance of their ICT service, ensuring consistently high levels of availability of all systems & services, continuously developing them to improve effectiveness, efficiency, responsiveness, security, quality and customer satisfaction.
Support the review & refinement of the ICT strategy & roadmap in order to develop & deliver projects & solutions in support of business objectives.
Work with stakeholders to ensure optimum use of the solutions & systems in use through process and configuration reviews
Ensure all support requests are managed effectively and dealt with in accordance with the ICT policies and procedures
Deliver a high quality ICT service, to all internal customers.
Periodically review and ensure appropriateness of vendor support & maintenance contracts to meet business and operational needs.
Implement a process of continuous measurement, review, audit and benchmarking to monitor the security, capacity and performance of systems and customer satisfaction
Ensure timely software upgrades, bug and patch releases are managed and implemented with minimal disruption, to provide the most appropriate / current release
Ensure an effective, regularly tested and up to date DR / ICT Service Continuity plan is in place
Ensure software licensing compliance including appropriate updates and renewals programmes
Ensure appropriate hardware refresh & replacement processes are in place and adhered to
Maintain effective procedures for appropriately responding to critical and non-critical system alerts and operational events
Provide active leadership & motivation to the ICT team of 2 through appropriate managerial practices such as, learning & development, absence management, discipline and grievance etc.
Ensure that the objectives of team members are meaningful and in line with ICT and business strategy
Ensure that team members are professionally reviewed and that reviews are an accurate reflection of performance
Ensure appropriate team training needs are identified and addressed
Knowledge of Office365, Sharepoint, Azura, SQL and housing related software, preferably OpenHousing, would be perfect
A proven track record of managing people
Experience of providing an excellent customer focused ICT service
Experience of working as part of a team
Experience of supporting the creation of ICT strategies, policies and procedures
Experience of system design and development
Experience of working to a given budget
Experience of supplier identification & relationship management
Ability to identify complex problems and provide effective solutions
Educated to degree level or equivalent in a relevant field
Prince2 certification would be ideal
Demonstrable continuous professional development
Full UK driving licence
Please send your CV to Claire Yardley – Managing Consultant, who will be in touch with you if your background is of interest.