Forming part of an existing site-based IT team the successful ERP Support Analyst will be responsible for supporting all aspects of the groups ERP system Infor SX Enterprise
You are not expected the candidate to be conversant with SX Enterprise but experience of utilising a modern ERP system is desirable
Training will be provided
This position is full time based in Halesowen
This is not a technical IT role, experience of using a modern ERP is more important than technical IT skills
Key duties & Responsibilities:
Supporting the groups ERP system Infor SX Enterprise
Supporting other business applications (Including, BI, Office 365)
Troubleshooting User issues reported via the helpdesk
Maintaining users' security/permissions
Developing the companies ERP knowledge
Developing the company's Bi platform
This is not a technical IT role, experience of using a modern ERP is more important than technical IT skills
Responsibilities
- Supporting the groups ERP system Infor SX Enterprise
- Supporting other business applications (Including, BI, Office 365)
- Troubleshooting User issues reported via the helpdesk
- Maintaining users' security/permissions
- Developing the companies ERP knowledge
- Diagnosing and resolving functionality issues related to the ERP system and other applications
- Assisting in implementation of new software functionality.
- Providing formal and informal training on software products as needed.
Requirements
- Strong interpersonal skills – must be able to interact effectively with personnel in various business roles.
- Exceptional listening, communication, troubleshooting and analytical skills.
- Strong team player and problem solver.
- Flexible with the ability to effectively multitask.
- Ability to learn new systems quickly and adapt to new environments.
- Understanding of basic business practices including purchasing, inventory, sales and accounting.
- ERP support experience and distribution industry knowledge preferred
Job Type: Full-time Office based Halesowen) (Monday – Friday, 1 in 4 Saturdays)
If you are interested in this role, or know anybody who may be, referrals are welcomed and rewarded.. I would be interested in speaking with you, please email b.edwards@swindaleparks.co.uk.