Client Services Director - Corporate Events Agency - London

£65k + benefits + hybrid working - Venue / Events - Creative
Ref: 307 Date Posted: Wednesday 01 Dec 2021
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Client Services Director - Corporate Events

Are you an experienced events corporate Client Services Director or an Account Director looking to move into this field. The team you will be working with are vibrant and energetic so personality is as important as prior experience, and the sort of accounts that they look after including beauty brands, hospitality, and finance.

Client Service Director responsibilities include:

  • Client Relationship Management. Ensuring client satisfaction hits and exceeds business targets. Driving and supporting Account Teams to maintain client relationships, attending meetings where required. Keeping abreast of client strategy and priorities in order to act as advisor and mentor for Account teams.
  • Strategic and Content Client Support. Advising and supporting Account Teams to ensure projects are delivered to exceed client expectations. All projects are produced within the brand and to agreed service levels. Project content has a strong connection to the client’s strategic and business objectives with a clear focus on emotional engagement.
  • Account Management & Development. Building and developing lasting relationships with our existing and target clients. Ability to grow existing client accounts through client-specific business development plans. Support the Client Relationship Director with targeting and securing new clients.
  • ROI. Engaging clients with the ROI framework to ensure full buy-in. Mentoring Senior Account Managers and Account Managers to ensure that ROI targets are met.
  • Working with Marketing Communication Manager and Client Relationship Director to support marketing and new business campaigns. Attend new business meetings where appropriate. Responsibility to lead new pitches and allocate resources for pitches and new business wins. Ensuring pitch meets with the client’s requirements and strategy and is in line with our brand proposition.
  • Monthly reports
  • Line management and strategy

Client Services Director skills:

  • Outstanding interpersonal skills, excellent presenter, and confidence at communicating at a senior level
  • Experienced networker and relationship builder
  • Good stress management
  • Taking ownership and responsibility
  • Strategic thinker and business planning and goal setting
  • Leads by example
  • Financial acumen: reporting and forecasting
  • Resource allocation and planning

Client Services Director requirements:

  • Significant corporate event production experience, in an agency environment
  • Large budget event experience
  • Line management experience
  • Content development and how to bring alive messaging in a conference environment
  • Working with internal communications teams
  • Video production

If you are interested in this Client Services Director role please send your CV through this job portal or please get in touch with Claire Yardley