3rd Line IT Service Desk Analyst - Birmingham

£38-40,000 per annum - IT Software and Services - IT
Ref: 330 Date Posted: Tuesday 18 Jan 2022
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3rd Line IT Service Desk Analyst - 2022 Commonwealth Games 

(Fixed Term Contract role to August 2022

£38-40,000 basic salary prorata

Birmingham City Centre

Our client is a successful software company offering direct supply, installation and support of Data Protection and Recovery solutions to large SME, Corporate and Public Sector accounts. Recent years have seen successful entry into new markets, with exciting new product offerings.  

They are currently looking for a proven IT Service Desk Analyst to work alongside other team members. The team will progress to become a team of 5 very quickly. You will be part of a team providing IT services to a prestigious event, the 2022 Commonwealth Games. As the event progresses, you will transition into Venue Support Teams or Venue Service Desk Support.

You will help to support the deployed IT solutions. All solutions are Microsoft based with M365, Azure and SaaS software solutions. You will also be required to help support and deploy the end user equipment (PC’s, peripherals and desktop printers) for a broad range of client stakeholder groups.

The successful candidates must undergo security clearance unless the candidate already has security clearance. The role is for a fixed term contract to 16th August 2022, although this may well become permanent.

Required Experience

Ideally been employed in an engineer/desktop support role for 5+ years

Providing user provisioning / onboarding

Microsoft 365, Teams, One Drive

M365 – Endpoint Manager/InTune

Service Now or similar enterprise ITSM experience


Deployment (PC, tablet, peripherals, printers etc.)

Able to work independently for routine activities and know when to escalate

Able to communicate with customers, suppliers and 3rd parties

Can plan, schedule and monitor own work and works as part of a team

To apply for this role please send your CV via this job portal along with an indication of your salary requirements. Interviews will be via Zoom.