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Telephone Screening

by Alison Hawkins
Date: Oct 2014

In our last edition of Team Talk we discussed the best practices in selecting candidates for interviews. We're moving on to the next stage now, which might not be what you originally expected. Have you ever thought about screening your candidates on the telephone before actually inviting them in for an interview?

Telephone screening is a useful method of validating whether a potential candidate's experience, salary requirements and personality correspond with the role that you are advertising, and your business itself. It is by no means a replacement for a face-to-face interview, but can save you time in the long run by weeding out any unsuitable candidates.

Begin by determining what, and how many questions you want to ask. You want to ask enough of the candidates to learn something new from their CVs and cover letters, but ask too many and you won't have enough to talk about in the actual interview. You should also ensure that you ask the same questions of every candidate for consistency. Here are some example questions you could consider asking:

- Looking at your most recent role, tell me about your experience at the business
- Can you tell me about your experience in *specific skill relevant to the advertised role*?
- Talk me through your education history
- What size was the business you last worked for in terms of employees and revenue?
- In your previous role, what do you consider your greatest achievement?
- Why are you looking to leave your current employer?
- What is your ideal next career move?
- What salary are you on currently, and what are you seeking now?

Before picking up the phone, have a copy of the candidate's CV in front of you, along with your list of questions and paper to make notes on. Begin the call by introducing yourself, explaining the reason for your call, and confirming with the candidate that they have enough time to answer your questions.

After working through your list of questions, close the call by thanking the candidate for their time, and ask them if they have any questions for you. Depending on how adequately you feel they answered your questions, invite them in for a face-to-face interview in the next few days.

Of course, if you are already, or thinking of using Swindale Parks to fill your vacancy, we will conduct a telephone screening process for all shortlisted candidates on your behalf, saving you that time.

To speak to a member of the Swindale Parks team to see how we can assist with your next vacancy, simply call us on 0121 585 6079.

 

References
http://humanresources.about.com/
http://hiring.monster.com/
Image sourced from http://www.freedigitalphotos.net

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Telephone Screening by Alison Hawkins
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