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Job Title:
1st Line IT Support Technician
Reference:
3889
Location:
West Midlands
Package:
16,000 basic + benefits
Description:
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1st Line IT Support
Circa 16,000 basic
We are seeking a 1st Line IT Support Technician for one of Halesowens largest employers. This is a junior role working as part of their IT team, and whilst experience within a helpdesk role would be advantageous, it is not essential as full training will be given to the right candidate.
This is a 1st Line helpdesk role where the ability to liaise with end-users in a personable manner is essential.
Candidates must possess a good base technical knowledge of modern PC hardware and software (including Google Apps, Microsoft Office, Microsoft Windows, Microsoft Windows Server); as well as a genuine willingness to help others, and the initiative to solve problems competently within a hectic business environment.
You should be ambitious, well presented, with good communication skills and a good sense of humour.
A commencing basic salary in the region of 16,000 is on offer.
To apply for this role please send your CV to c.booth@swindaleparks.co.uk, or if you prefer, call Carl on 0121-585 6079 for an informal chat, in the first instance.
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Job Title:
Senior Software Support Analyst
Reference:
3876
Location:
Birmingham
Package:
25-30,000 + benefits
Description:
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Our client, a long established & successful Birmingham based software house is seeking a 1st Line Senior Software Support Analyst due to their continued global expansion.
The Software Support Analyst is the main point of call for all Software Support issues, ensuring that all issues are logged and that all customers' receive professional support at all times.
Working hours are 7.5 hours per day, Monday to Friday, to be worked between 8:30am-17:30pm. Also, 1 week in 4 will be spent providing night support, which can be completed from home if preferred. The night shift will be Monday to Thursday only (no Friday or weekends) and working hours are 7.5 hours worked between 20:30pm-05:00am.
Specific duties will include:
Answering and logging calls of all Customer incidents.
Providing technical support remotely or by phone & email.
Liaising with colleagues to provide quick & effective resolutions for Customer Requests & Issues.
Ensure customers are kept up to date with issues reported.
Ensure all calls and relevant Customer documentation is kept up to date.
Trouble shoot software issues in an effort to achieve an accurate resolution as soon as possible.
Maintain a flexible approach to work allocation and react to changes in resource allocation.
Ensure the Support Desk is covered at all times when taking breaks/lunch.
Ensure that all agreed SLAs are met where possible and to escalate when not.
Keep a list of all current tasks and manage with regard to priorities and timescales.
Skills & Experience:
The successful candidate will have excellent communications skills, an enthusiastic personality and will be extremely customer orientated (good Microsoft Office experience as a minimum). Previous experience in a Software Support role is desirable (but not essential) along with the ability to gather & impart information in a positive way. Experience of resolving customer issues in a timely & professional manner would be highly beneficial.
On offer is a basic salary up to 30000 + night shift allowance + benefits.
If you feel that you have the right skill-set to fulfil this role then please send your CV to c.booth@swindaleparks.co.uk or telephone Carl on 0121-585 6079 for an initial discussion.
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Job Title:
Telesales Executive
Reference:
3854
Location:
West Midlands
Package:
16-18,000 basic + commission
Description:
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Telemarketing Executive - 16-18,000 basic + commission (open ended)
Our client, a long estabished, specialist consultancy business, has a requirement for a Telemarketing Executive, based from their West Midlands offices (Halesowen), to sell to the UK public (Government, Police & NHS) and private sectors.
Working within the Business Development department the role will involve outbound cold & warm sales calls to identify potential opportunities within new & existing clients, also to establish whether existing contacts are still in post, appropriate to the companys services, and that contact details are correct, updating the CRM system as appropriate. This role has the potential to be fast tracked into a field based Sales Consultant role.
To apply for this role you should have a proven track record in Telesales, Data Cleansing, Cold-calling and/or Appointment setting. You should have strong communication skills and be highly self-motivated. Experience in a services sector is preferred but not essential. Experience of using a CRM system is essential. Whilst this is not a technical sales role, experience in an IT Security environment or IT in general may be an advantage but not essential. Finally you should be ambitious by nature, friendly, results driven and highly self-motivated.
In return you will receive excellent training, a competitive basic salary in the region of 16-18,000 plus uncapped commission of 1% on all converted leads. Additional benefits include 28 days holiday plus 8 bank holidays & pension (after 12 months service).
To apply for this role please send your CV to c.booth@swindaleparks.co.uk or if you prefer to speak with Carl in the first instance please call him on 0121-585 6079.
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