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Job Title:
Product Manager - Software
45,000 basic + excellent benefits
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Product Manager - Software
Circa 45,000 plus benefits including 25 days holiday, pension and life/disability cover
Our client, a long established & successful Birmingham based software house, specializing in cutting edge SaaS based solutions, is seeking a Product Manager due to their continued global expansion.
You will become a key member of the research & development team working on the companys flagship software product. You will be utilising the methodologies and working in an agile environment. You will need to be self-motivated, willing to work hard and be able to fit in well with a small team. You will be involved in the majority of the application development life cycle from documenting requirements, assisting in the production of the system designs, software testing, and on-going technical support.
Specific duties:
Understanding, gathering, communicating and documenting customer & business requirements & drivers using industry standard and company methodologies & policies;
Collaborating with the Application Development, Testing and Management teams to help build technical documents and prototype solutions for the flagship product;
Problem solving requirement to design variances and bugs in the application;
Collaborating with the development team, testers, project leads, support desk and clients, to ensure business requirements and drivers are fully understood by all parties and ensure the solutions put in place are to a high standard and fit for purpose - fully meeting the business need;
Supporting new development processes and procedures;
Supporting resource for Sales-led demos (both remote and on-site, as required) as an application subject matter expert. Technical resource to Sales for RFP completion;
Support Product Marketing thought leadership initiatives, and social media initiatives;
Key contact for helpdesk and product testing questions / issues relating to the Platform functionality and Mobile solutions;
Become the voice of the customer by regularly meeting with and understanding how customers use the product and actively discuss how the company can continually improve the software.
Skills required:
A computer science or related degree with a high level of computer science content or equivalent qualification/industry experience;
5+ years experience in the technology industry, ideally in an agile product management environment;
This position requires a person with exceptional organisational and analytical skills, and attention to detail;
Passion for creating great applications and solving customer problems;
Keenness to learn new skills and technologies;
Must have excellent interpersonal and communications skills. The ability to write clear, concise and unambiguous documentation;
Must have the ability to work both independently as well as within a team environment.
Desirable would be experience of Atlassian products: JIRA and Confluence
On offer is a basic salary between 40-45,000 + benefits
If you feel that you have the right skill-set to fulfil this role then please send your CV to or telephone Carl on 0121-585 6079 for an initial discussion.
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Job Title:
Customer Sales Coordinator
18,000 basic 25,000 ote
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Customer Sales Co-ordinator
18,000 basic; 25,000 ote (open ended) plus benefits
Our client, a successful, expanding retail group with outlets across the country, is looking to recruit a Customer Sales Co-ordinator, based from their Birmingham showroom, and working within their central leads department.
Reporting to the Customer Sales Supervisor specific duties will include:
Respond to all central leads within 30 minutes and no more than the companys minimum standard of 1 business hour.
Use email, text, chat and telephone in order to qualify customers and secure appointments for the groups dealerships.
Capture all customer information on the companys CRM.
Actively prospect and follow up every sales opportunity
Ensure a first class Sales Experience is delivered to every customer and constantly improve working methods & standards
Maintain good relationships with customers by meeting and exceeding their expectations in order to meet the highest level of customer satisfaction.
Meet set KPI targets including appointments, response times etc.
Develop & maintain comprehensive product knowledge in respect of prices, current promotions, Consumer offers, funding etc.
Work alongside the Marketing & Sales Department
Handle all administrative requirements of the position (e.g. paperwork, plans, reports and the maintenance of an accurate customer database)
Operate a rota to cover required opening hours, including Saturdays, Sundays and Bank Holidays.
Ensure a high level of literacy & accuracy is maintained in all communications.
A can do attitude, strong organisational skills and high quality of work is essential. The successful applicant must be comfortable in a demanding commercial environment, have previous call centre/sales experience and be able to demonstrate the ability to use initiative and strong thought process in tasks given.
In return our client offer a basic salary of 18,000, realistic OTE of 25,000 plus benefits and career prospects.
To apply, please send your CV to, or if you prefer to speak with Carl, in confidence, in the first instance then please feel free to telephone him on 0121-585 6079.
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