Job Details
Job Title:
Operations Manager - Birmingham
Salary based upon experience
Operations Manager - Birmingham
Our client are specialists within the global property market and are seeking an experienced Operations manager to join their busy team at their head offices in Birmingham.
As an integral part of an open market sales and Letting and Management company, you will be responsible for planning, directing and coordinating all of the organisations operations.
You will be responsible for inputting systems, improving overall performance, productivity, efficiency and profitability through the implementation of effective methods and strategies (as such a history in an agency capacity is imperative).
This is an exciting and challenging opportunity for an experienced Operations Manager with a background within a property or investment agency, who is looking to move into the global sales and letting market.
  Ensuring all current systems and process are installed and managed
  Provide constant improvement to the existing operational systems and processes
  Contribute towards the achievement of companys strategic and operational objectives
  Understand financial data & statements and use them to improve profitability
  Perform quality control checks and monitor production KPIs
  Cater to clients or personnels concerns
  Provide help and advice to customers that are using the organisation's products or services
  Communicating courteously with customers by telephone, email, letter and face-to-face
  Investigating and solving customers' problems
  Recruit, train, supervise and appraise human resources

  Suitable candidates will possess a proven background as an agency manager (branch level or higher)
  A strong knowledge of the letting and management sector
  A proven background within operations management
  Strong IT skills (databases, MS Office etc)
  Ability to effectively communicate with all levels of the organisation
  Leadership and organisational skills
  BS degree in operations management or suitable alternative
  Due to the level of required experience, the salary on offer is flexible and based on candidates experience
  21 days holiday
  Travel expenses
How to apply
Please send your CV to Neil by emailing <>
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