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Job Title:
VIP Customer Manager
West Midlands
cú35,000 + substantial bonus potential
VIP Customer Manager / VIP Customer Services Manager
c35,000 basic + excellent bonus (25 - 30,000 potential)
A new role being created by this leading online gaming company, responsible for the growth & development of their VIP program for Mobile & online gambling products. They are growing rapidly & are the UK's leading independent in their field, having won many prestigious industry awards.
This is an excellent career opportunity for the right candidate to personally excel in the fast paced and high growth market of Mobile & online gambling.
Role descriptionVIP and high value customers are key to the success of the business. Responsible for managing current VIP and high value clients, the ideal candidate will be looking to build relationships with VIP customers, increase the loyalty of the customers and ensure that the products and services are tailored to provide an excellent all round experience.Key accountabilities of this role are* Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products* Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements* Handle VIP customers' day to day queries and complaints, in order to provide the VIP with personal and 'competition beating' service* Initiate campaigns that will drive activity for High Value and VIP customers, ensure that they are generated in a timely manner, results monitored and reported* Manage targets and budget* Monitor the existing customer base for new VIP customer potential* Work closely with the marketing manager to acquire new VIP customers* Work alongside Marketing and Events teams to plan and execute events; entertain and host customers.* Acquire knowledge of customers and build profiles including player behaviours, interests, likes and dislikesWe're looking for someone with the following skills, knowledge and experience* Work experience in an Account Management or Customer Services Management role, in online or traditional Gaming industries or similar such as hospitality, events, entertainment, dating, finance - the importance is to fully understand the B2C relationship & to be able to offer outstanding levels of customer service. * Strong relationship building skills, and the ability to build trust* Great organisation, planning and prioritisation skills, with strong attention to detail* Excellent communication skills and strong 'writing' skills* Sound commercial acumen, understanding of ROI and an analytical approach* Friendly and enthusiastic, ability to use common sense, display good judgement, and think quickly on your feet* Empathetic, discreet, and a good listener* Be unfazed when making outbound calls to important customers* Commitment to providing world class service to valuable customers* Be presentable, willing to travel and work outside of normal office hours on occasion.This represents an excellent career development opportunity for a committed & dedicated individual, with strong earning potential.
Please contact Peter Cash on 0121 585 6079 or email p.cash@swindaleparks.co.uk