Swindale Parks Recruitment Sales Jobs, Marketing Jobs, Creative Jobs
Job Title:
Senior Account Manager
Greater London
c45k + benefits
SENIOR ACCOUNT MANAGER - Central London c45k Comms Agency
Key Responsibilities
  Project Management - full responsibility for managing the delivery of a portfolio of client projects including large scale and high budget. Taking on or overseeing others in briefing internal departments, supplier liaison, content development, technical, logistics and delegate management and ensuring all paperwork completed to ISO9001 standards.
  Content Development - Inspiring creativity and emotional engagement. Organising and facilitating creative meetings, enabling and overseeing creative content solutions for videos & events and supporting material for projects. Working with the Client Services Director to understand the client strategy and to advise and steer content.
  Financial Management - Full control of all live project budgets and preparation of quotes, working to agreed margin targets with the Client Services Director. Timely reporting and reconciliation. Managing payment terms and invoicing to ensure all jobs are cash positive. Ensure Client Services Director is informed of all projects through their client stream.
  ROT - Following client buy-in with the Client Services Director, responsibility for delivering and implementation ROT using the company framework to determine the effectiveness of events through setting and measuring clear objectives. Keeping objectives alive through all elements of the project including pre and post communication. Producing post event ROT report.
  Client Management - Heading up day to day client relationships. Leading and facilitating project related meetings. Creating touch-points with more senior contacts, understanding client strategy to enable higher level conversations and communicating to the Client Services Director any client opportunities.
  New Business - Working with Client Services Director to put together high profile/budget pitches ensuring they meet the client requirements and are in line with our brand. Being on pitch team as and when necessary. Taking ownership of smaller pitch proposals with full responsibility of creativity and content. Attending networking events and new business meetings where appropriate
  CRM - responsible for keeping CRM up to date with client contacts, updating notes etc.
  Line Management - Line Management of Account Manager, Account Executive and/or Production Executive. Supporting direct reports to perform at their best and enabling training and development. Regular communication including probationary period meetings, quarterly appraisals and other performance related meetings as and when necessary. Active involvement in the recruitment process of Account Executives/Production Executives.
  Outstanding interpersonal skills - excellent presenter and confident at communicating at a senior level.
  Good at building relationships
  Organisational skills and attention to detail
  Good stress management
  Autonomous - taking ownership and responsibility
  Leadership - leads by example, establishes trust and respect
  Flexible - ability to adapt in the moment
  Creative and dynamic - think outside the box, challenge the norm
  Ability to work in a team
  Ability to see projects through
  Computer literate
  At least 4-5 years event production experience ideally in an agency environment
  Large budget event experience - including international
  Line management experience
  Experience of content development and how to bring alive messaging in a conference environment
  Experienced in using ROI methodology - preferable but not essential
  Experience of working with internal communications teams - preferable but not essential
  Experience of video production - preferable but not essential
Please send your CV to Claire Yardley at Swindale Parks