Swindale Parks Recruitment Sales Jobs, Marketing Jobs, Creative Jobs
Job Title:
Sales and Operations Manager
Reference:
3753
Location:
Birmingham
Package:
30k - 35k + bonus
Description:
Sales and Operations Manager - B2B service sector - Birmingham - 30k to 35k + Bonus
Our client is a prestigious B2B service provider within the Birmingham city centre. They are seeking a sales and operations manager to build upon their current market position, whilst ensuring the high standard of the facility and service delivered.
Sales & Operations Manager Responsibilities
  Proactively sell the service on a B2B basis
  Produces an achievable strategic plan (1 year ahead and longer term) and manage all costs in line with the plan to improve profits whilst maintaining service and experience.
  Drive the trading & marketing performance of the facility - both contract and one off cervices
  Continual improve the quality of service perceived and received by their clients
  Prepare and deliver weekly, monthly and quarterly reports - based on service levels, quality, and profitability
  Coach and develop your team to deliver excellent customer service
  Monitor and Review competition (prices and service)
  Listen to customer complaints and observations to take preventative actions and strive to improve the customer experience.
  Ensures minimum customer disruption when issues arise with the facility and service provided.
  Ensures daily checks are carried out and cleaning, security and maintenance issues are reported in the correct manner.
  Ensures that Health & Safety, plus local council policies and procedures are complied with by team members at all times.
  Ensure invoices are requested and raised in a timely manner.
  Prepare and review all paperwork for audit from internal and external teams.
Key Requirements
  You will possess strong B2B sales experience within the service sector
  A sales background in conference rooms, serviced apartments, exhibition space, within the Midlands area would be highly advantageous
  You will have strong communication skills and be Customer and People focused
  Experience of leading a team through development and people management is essential
  Ability to work closely with senior colleagues
This is a key role within a busy B2B and B2C service provider. Therefore it is essential that suitable candidates are able to show previous experience of direct selling whilst leading a team from the front in a service providing role
Remuneration:Up to 35k + bonus is on offer to the right candidate
To apply: Please send your CV to n.yardley@swindaleparks.co.uk <mailto:n.yardley@swindaleparks.co.uk>