Swindale Parks Recruitment Sales Jobs, Marketing Jobs, Creative Jobs
Job Title:
Sales & Customer Service Executive
Reference:
3096
Location:
West Midlands
Package:
16-20,000 basic
Description:
Our client, recognized as a world leading software supplier, is seeking a Sales & Customer Service Executive/Manager based out of their Birmingham office, as part of their ongoing expansion plans.
This role would suit a graduate with very good Excel skills but is open to candidates irrespective of your educational background.
Specific responsibilities will include:

Provide sales support to expand current customer base including lead generation, preparation of meeting and marketing material, and attending meetings
Provide customer support primarily through phone and email to research, respond, and resolve various customer questions & issues and provide recommendations for additional services
Define project scope, timelines and deliverables with client and coordinate this information with the production team and upon completion of project, validate results with all parties
Learn the companys multiple image recognition solutions and software products in order to conduct demonstrations and customer training
Manage on-going customer relationships to ensure service levels are exceeded driving high levels of customer satisfaction
Create and update customer support material, including users manuals and training guides
Collaborate with internal departments to escalate major technical issues and ensure each is properly addressed
Document all customer interaction and case activity in a CRM system
Use and grow the support knowledge base to share knowledge collectively with the team and other departments in the company
Participate in the quality assurance testing of new services and software releases
This role would suit an ambitious individual with excellent Excel skills and at least 6 months experience in a sales and/or customer support role. This is an immediate requirement.
To apply for this role please send your CV to c.booth@swindaleparks.co.uk or of you prefer to speak with Carl, in confidence, in the first instance, please feel free to telephone him on 0121-585 6079.