Swindale Parks Recruitment Sales Jobs, Marketing Jobs, Creative Jobs
Job Title:
Internal Sales/Contract Support (Rail)
Reference:
3594
Location:
West Midlands
Package:
Negotiable + excellent benefits
Description:
Our client is the largest independent distributor of engineering products and consumables in the United Kingdom. The Group employs over 500 people and currently turns over 100M, through a network of over 40 branches across the UK.
They have focused on Rail as a key industry sector for over 10 years, and provide their customers with excellent service from their four Rail depots situated in Manchester, Halesowen, Edinburgh and West Thurrock.
They have expertise in all areas of the Rail industry and are currently working with Train Operating Companies, Freight Operating Companies, OEMs and infrastructure partners to deliver products & services that add value to their customers operations.
An exciting position of Internal Sales/Contract Support has become available for the right candidate at their West Midlands (Halesowen) branch. Working hours are40 hours Monday to Friday plus Saturday mornings by rota currently 1 in 4. Additional working hours may be required during busy periods
The main purpose of this role is to project a professional company image through phone interaction, undertaking a multi-tasking role encompassing customer communications, promotion & profitable sale of goods across the product range, providing supply-chain solutions to customer requirements, and associated administration and support tasks.
Main duties & responsibilities:
The efficient response to incoming phone enquiries & orders
Achieve profitable sale of goods across the product range, up-selling as appropriate
Build rapport with customers, establishing credibility when providing product & service information
Prompt follow-up on customer enquiries not immediately resolved
Utilise the company's bespoke IT system to accurately identify, source & price items; accurately record enquiries & orders, invoices and other documentation.
Undertake ad hoc purchasing tasks, including placing orders with suppliers
Work with management/colleagues to identify improvements to services & products
Research & source solutions using internet and the bespoke IT package
Resolve customer invoice queries, liaising with HQ Accounts team and other colleagues as appropriate
Sales & purchasing admin support including accurate filing and retrieval of documentation
Undertake other similar or associated duties as may be assigned to you
Knowledge & Skills requirements:
A minimum of 3 years experience within the industrial sector and product knowledge of Hand Tools, PPE, Bearings etc is preferred.
Willing and able to learn about and support new products
Proficient in basic computer applications (Excel, Outlook & Word)
Professional level verbal and written communication skills, numerate
Customer focused, driven to provide consistent high level of service
Problem solver and solution provider
Takes personal responsibility for timely and accurate fulfilment of customer requirements
Flexible working approach to ensure deadlines are achieved.
Flexible, multi-tasking - willing to undertake additional tasks in order to meet customer requirements and to assist in other areas as may be required
Able to prioritise a varied workload to meet operational demands
Must be comfortable working as part of a team environment.
On offer is a very competitive salary and benefits package commensurate with experience.
To apply for this role please send your CV to Carl Booth at c.booth@swindaleparks.co.uk