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Job Title:
Head of Sales Administration
Upto 30,000
Head of Sales Administration - Worcestershire
Working for an industry leading manufacturer and distributor, they are now seeking a forward thinking leader who can inspire and motivate a friendly team to achieve set goals.
The Role
Reporting to the Head of Finance you will be responsible for managing all sales administration and support activities. Primarily focused around internal sales support, proactive outbound sales calls to create appointments for the field sales team and promoting appropriate service contracts
Leading and working closely with your team of two internal sales administrators, you will establish robust sales admin processes, prioritise workloads, provide training and support and lead from the font to ensure KPIs are met.
This is a key role in the business as your team will establish and maintain links between customers, sales, marketing, production and customer service.
Key Responsibilities
  To lead and manage a team of 2 sales administrators responsible for processing sales orders, quotations, making new customer appointments and selling service contracts
  Specify and establish improved processes and systems - this will include assisting with the implementation of a new ERP system
  Create KPIs, provide training and guidance, conduct performance reviews/appraisals, and implement development plans.
  Resolve customer queries team support
  Prepare and present management reports
  Following up on campaigns with your team arrange an appointment for the sales managers
  Contacting existing clients to sell the benefits of service plans and ensure customer retention
  Producing and following up sales quotes to resolve issues or challenges that might arise
  Updating database (Salesforce) and providing analysis and information on sales managers sales performance
The Candidate
  Minimum of 2 years experience managing and coordinating an internal sales department within a B2B environment
  Must have experience interacting with field based sales teams, customer services, marketing and manufacturing departments
  A hands on Manager seeking a challenging role to establish a competent, structured and well-functioning internal sales department.
  You will be an IT super user, able to have an input into the introduction of a new ERP system
  Customer service champion
  Analytical and process driven, result focused
  Positive, a self-starter with the ability to deal with a significant workload from time to time
A salary of c30k dependant on experience
To Apply
Please apply immediately by sending your CV to Neil by emailing n.yardley@swindaleparks.co.uk