Swindale Parks Recruitment Sales Jobs, Marketing Jobs, Creative Jobs
Job Title:
eBusiness Administrator
Reference:
2218
Location:
Warwickshire
Package:
16500-18000 basic
Description:
With excellent communication skills, youll provide first line customer service support to eBusiness users throughout the company.
Youll help to develop customer relationships, manage customer demonstrations, respond to queries and complaints within agreed timescales and pro-actively ensure all customer information is kept up-to-date.
You will also liaise with regional colleagues to ensure consistency in the resolution of client queries and assist the rest of the team to determine corrective action plans
.
Naturally you will have excellent communications skills, both verbally and written, able to work under pressure as part of a team and able to priorities your own work load.
Key Responsibilities:
  Provide help and advice to customers over the telephone, by e-mail or face-to-face
  Investigate and solve customers problems and complaints
  Develop & manage feedback or complaints procedures
  Provide customers with product demonstrations via the internet
  Keep records of correspondence
  Develop excellent customer relations
  Maintain and develop existing and new customers through our Electronic trading systems
  Provide internal support regarding any of the E-commerce projects
  Content input, trend analysis and database maintenance to existing applications
  Periodically review the effectiveness of the service and make recommendations for improvements
  Provide technical support to existing and potential users
  Product testing of any new developments prior to release to users
  Communicate and provide information by relevant methods internally and externally to assist in developing the electronic trading systems
  Support the eBusiness team to develop eBusiness activities
  Ability and willingness to see a project/setup procedure from start to finish
  To undertake such associated duties as may reasonably be required from time to time commensurate with the job role and at the direction of senior management
Key skills for Customer Support Coordinator
  Highly organised with diplomacy skills, patience, ability to remain courteous when dealing with customers
  Empathic communicator, able to see things from the other persons point of view.
  Excellent & confident communication skills
  An understanding of the product or service being demonstrated or communicated to customers
  A willingness to take on responsibility, a strong focus on targets and objectives.
  Passion and real interest/knowledge in the internet, must be MS office proficient.