With excellent communication skills, youll provide first line customer service support to eBusiness users throughout the company.
Youll help to develop customer relationships, manage customer demonstrations, respond to queries and complaints within agreed timescales and pro-actively ensure all customer information is kept up-to-date.
You will also liaise with regional colleagues to ensure consistency in the resolution of client queries and assist the rest of the team to determine corrective action plans
.
Naturally you will have excellent communications skills, both verbally and written, able to work under pressure as part of a team and able to priorities your own work load.
Key Responsibilities:
•  Provide help and advice to customers over the telephone, by e-mail or face-to-face
•  Investigate and solve customers problems and complaints
•  Develop & manage feedback or complaints procedures
•  Provide customers with product demonstrations via the internet
•  Keep records of correspondence
•  Develop excellent customer relations
•  Maintain and develop existing and new customers through our Electronic trading systems
•  Provide internal support regarding any of the E-commerce projects
•  Content input, trend analysis and database maintenance to existing applications
•  Periodically review the effectiveness of the service and make recommendations for improvements
•  Provide technical support to existing and potential users
•  Product testing of any new developments prior to release to users
•  Communicate and provide information by relevant methods internally and externally to assist in developing the electronic trading systems
•  Support the eBusiness team to develop eBusiness activities
•  Ability and willingness to see a project/setup procedure from start to finish
•  To undertake such associated duties as may reasonably be required from time to time commensurate with the job role and at the direction of senior management
Key skills for Customer Support Coordinator
•  Highly organised with diplomacy skills, patience, ability to remain courteous when dealing with customers
•  Empathic communicator, able to see things from the other persons point of view.
•  Excellent & confident communication skills
•  An understanding of the product or service being demonstrated or communicated to customers
•  A willingness to take on responsibility, a strong focus on targets and objectives.
•  Passion and real interest/knowledge in the internet, must be MS office proficient.