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Job Title:
Customer Success Manager
Reference:
3602
Location:
Birmingham
Package:
30-45,000 basic + excellent benefits
Description:
Senior Account Manager - Birmingham - 30-45,000
(Cloud Based Platform)
Our client, a leading International software company specialising in Customer Experience Management solutions is seeking a Senior Account Manager as part of their ongoing expansion plans. The company are the very best at what they do, working with over 300 brands across 120+ countries, and they are seeking a talented & ambitious candidate that reflects this.
Key duties will include:
Relationship building - maintaining the excellent relationships & reputation that the company has with its clients, promoting a positive working environment within the Account Management team at all times.
Analytical thinking - interpreting data and applying this to the clients business.
Client Communications - ongoing communication with the client to drive the use of, and loyalty to, the companys software solution. This will involve regular reporting on specific projects and undertaking presentations at executive level.
Customer Support - ensure that all client issues are resolved in a timely manner, to the satisfaction of all stakeholders.
Project Management - delivering first class customer service through the effective identification & prioritization of tasks. Managing internal & external suppliers to enable full project delivery.
System Performance - ensure the system meets or exceed all operating & functional standards and achieves the clients business objectives.
To be considered for this role you should have a proven track record of achievement within a similar Client Relationship Management, Account Management or Project Management role. You will have exceptional client relationship skills, excellent communications skills and an innate ability to multi-task & prioritise. The ideal candidate will also have experience of the High Street retail & hospitality sectors and be highly proficient in the use of Excel.
On offer is a basic salary in the range of 30-45,000 plus benefits including pension, life insurance, 22 days holiday, casual dress code and complementary snacks.
To apply, send your CV to c.booth@swindaleparks.co.uk or if you prefer to speak with Carl in the first instance, please call him on 0121-585 6079.On offer is a basic salary in the range of 30-45,000 plus benefits including pension, life insurance, 22 days holiday, casual dress code and complementary snacks.