Swindale Parks Recruitment Sales Jobs, Marketing Jobs, Creative Jobs
Job Title:
Customer Services Manager
Reference:
3390
Location:
West Midlands
Package:
cú40,000 + Bonus
Description:
Customer Services Manager
Midlands
to 40,000 + bonus
An excellent opportunity to join this award winning & rapidly growing company who provide services to the public within the leisure & entertainment sector.
The Customer Services Manager will have an over-riding objective to deliver outstanding customer service through the management of a large team who handle customer enquiries & complaints through both telephone & email, operating in a business to consumer environment.
Responsible for people management including recruitment, performance management, development, communication, engagement, coaching & ensuring adherence to industry compliance & company policy.
Develop strategies to increase the quality & efficiency of support to customers, ensuring that all enquiries are handled in an accurate & timely way, overseeing & maintaining inbound call centre operations, including monitoring business statistics, process metrics & customer service effectiveness.
Develop procedures and policies to improve handling of customer correspondence & customer complaints.
Meeting department financial objectives through forecasting requirements, preparing annual budget, expenditure, analysing variances & initiating actions to improve performance.
Training & development of team members & supervisors.
The ideal candidate will be an excellent communicator who has experience in managing a customer service team or call centre team in a b2c environment. You'll be a natural leader who inspires confidence and can demonstrate strong motivational skills to ensure the highest levels of team performance. You should be accustomed to analysing team performance & coaching and developing individuals to achieve their very best.
This is not a sales role, the emphasis is entirely on delivering sector leading levels of customer service.
Excellent career prospects as this company is growing fast, negotiable salary package with good bonus potential.
Please contact Peter Cash on 0121 585 6079 or email p.cash@swindaleparks.co.uk