Swindale Parks Recruitment Sales Jobs, Marketing Jobs, Creative Jobs
Job Title:
Customer Services Manager / Sales Office Manager
Reference:
2308
Location:
Derbyshire
Package:
20 - 25000 + benefits package
Description:
Customer Services Manager / Sales Office Manager
Derby
20 - 25,000 dependent on experience
A successful & expanding high tech manufacturing company are looking for an enthusiastic & well organised Customer Services / Sales Office Manager. They design & manufacture products that are used worldwide in many different industry sectors including Automotive, Heating & Ventilation, HVAC, Domestic Appliances, Agricultural, & Industrial.
Leading and supervising a team of sales office / customer services staff.
Training staff to deliver a high standard of customer service.
Ensuring orders received from customers are reviewed and accurately and quickly entered on the ERP/MRP system .Delivery dates are acknowledged and where the required date is not achievable an accurate revised date is communicated back to the customer.
Arranging the most cost effective and expedient delivery of goods to customers.
Ensuring goods are delivered and invoiced accurately and in line with specific customer requirements.
Communicating courteously with customers by telephone, email, letter and face to face.
Handling customer complaints politely and professionally. Dealing with debits and refunds.
Keeping accurate records of discussions or correspondence with customers in the CRM system
Analyzing and reporting key performance indicators or other data to determine the level of customer service the department is providing.
Producing written information and reports for customers.
Developing customer service procedures, policies and standards for the company or department in line with the relevant BSI requirements.
Meeting with other managers to discuss possible improvements to customer service.
Being involved in staff recruitment and appraisals.
The ideal candidate will have exceptional attention to detail, experience in supervising and motivating staff, good communication skills and knowledge of MS Word / Excel. Remuneration will be commensurate with the candidates level of experience.
For more information & to apply, please contact Peter Cash on 0121 585 6079, or email p.cash@swindaleparks.co.uk.