Swindale Parks Recruitment Sales Jobs, Marketing Jobs, Creative Jobs
Job Title:
Client Services Director
Reference:
3578
Location:
Greater London
Package:
up to 85k + benefits
Description:
CLIENT SERVICES DIRECTOR - Central London up to 85k.
Key Responsibilities
  Client Relationship Management - Ensuring client satisfaction hits and exceeds business targets. Driving and supporting Account Teams to maintain high level (exec team and above) client relationships, attending meetings where required. Keeping abreast of client strategy and priorities in order to act as advisor and mentor for Account teams.
  Strategic and Content Client Support - Advising and supporting Account Teams to ensure projects delivered exceed client expectations. All projects are produced within the company brand and to agreed service levels. Project content has a strong connection to clients strategic and business objectives with a clear focus on emotional engagement.
  Account Management & Development - building and developing lasting relationships with our existing and target clients. Ability to grow existing client accounts through client-specific business development plans. Support the Client Engagement Director with targeting and securing new clients.
  Process and Quality Control - Supporting the HOP and ensuring their account teams are working within the ISO 9001 standards for client delivery. Driving process improvement and efficiencies to ensure continual development of operating systems and procedures. Ensuring highest quality of execution in everything the account teams produce to ensure client satisfaction exceeds targets. To flag up to HOP any inconsistencies in process or quality control.
  ROT - engaging clients with the ROT framework to ensure full buy in. Mentoring Senior Account Managers and Account Managers to ensure that ROI targets are met.
  Business development - Full responsibility for hitting business development targets with client portfolio. Actively seeking new connections within key clients and attending client functions/ events to network. Full visibility of client projects on WIP (Quote, Identified projects and Sniffs) being accurately forecasted and updated
  New Business - Working with Head of Marketing Communications and Client Engagement Director to support marketing and new business campaigns. Attend new business meetings where appropriate. Responsibility to lead new pitches and allocate resource for pitches and new business wins. Ensuring pitch meets with the clients requirements and strategy and is in line with our brand proposition.
  Member of the Commercial team - active member of the Commercial team. Producing monthly reports to discuss progress against business objectives and other management issues.
  Line Management - Line Management of Account Directors and their respective teams. Strong leadership and performance management ensuring account teams perform at a high level. Supporting and enabling staff to develop through training and regular communication including probationary meetings, appraisals and other performance related meetings.
  Management of London office - working together with Office Manager to ensure smooth running of London office and adherence to company policies including health & safety.
  Strategy - Implementing business strategy and priorities within the Commercial team. Actively keeping abreast of current industry trends and competitor and client activity. Bringing to the boards attention any new opportunities, ideas or suggestions that will aid in the progress towards the company vision.
  Communication - attend monthly Commercial meetings to discuss process against targets, process updates and to share knowledge amongst teams. Supporting the Head of Production in cascading key information and stories. Ensuring conversations with clients filter down to account team where necessary.
  Training and Development - Support the Head of production in seeking new training opportunities for the Account Teams where appropriate to ensure staff continue to develop and perform at their best. Mentoring role within the account teams to help individual development.

Skills
  Outstanding interpersonal skills - excellent presenter and confident at communicating at a senior level (Exec/board) including facilitation
  Experienced networker and relationship builder
  Organisational skills and attention to detail
  Good stress management
  Autonomous - taking ownership and responsibility
  Strategic thinker - ability to rise above, read the market and anticipate change
  Strategic business planning and goal setting
  High level reporting
  Decision maker
  Leadership - leads by example, establishes trust and respect. Ability to performance manage teams
  Driver of change through teams
  Financial acumen: reporting and forecasting
  Resource allocation and planning
  Flexible - ability to adapt in the moment and responsive to change
  Creative and dynamic - think outside the box, challenge the norm
  Ability to work in a team
  Ability to see projects through
Requirements:
  6-10 years corporate event production experience ideally in an agency environment
  Large budget event experience - including international preferable
  Line management experience of teams essential
  Experience of goal setting and communicating strategy essential
  High level of Financial acumen
  Experience of using ROI methodology essential
  Experience of content development and how to bring alive messaging in a conference environment
  Experience of working with internal communications teams essential
  Experience of video production essential
Please send your CV to Claire Yardley at Swindale Parks