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Job Title:
Client Relationship Manager
Reference:
3391
Location:
Birmingham
Package:
30-35,000 basic
Description:
Client Relationship Manager - Birmingham - 30-35,000
Our client, a leading International software company specialising in Customer Experience Management solutions is seeking a Client Relationship Manager as part of their ongoing expansion plans. The company are the very best at what they do, working with over 300 brands across 120+ countries, and they are seeking a talented & ambitious candidate that reflects this.
Key duties will include:
Relationship building - maintaining the excellent relationships & reputation that the company has with its clients, promoting a positive working environment within the Account team at all times.
Analytical thinking - interpreting data and applying this to the clients business.
Client Communications - ongoing communication with the client to drive the use of, and loyalty to, the companys CEM solution. This will involve regular reporting on specific projects and undertaking presentations at executive level.
Customer Support - ensure that all client issues are resolved in a timely manner, to the satisfaction of all stakeholders.
Project Management - delivering first class customer service through the effective identification & prioritization of tasks. Managing internal & external suppliers to enable full project delivery.
Team Leadership - delegating/allocating task to team members, thereby ensuring that all tasks undertaken are completed to standard, on time, and meeting the clients expectations.
To apply for this role you should have a proven track record of achievement within a similar Client Relationship Management, Account Management or Project Management role. You will have exceptional client relationship skills, excellent communications skills and an innate ability to multi-task & prioritise. The ideal candidate will also have experience of the High Street retail & hospitality sectors and be highly proficent in the use of Excel.
On offer is a basic salary in the range of 30-35,000 plus benefits
To apply for this role please send your CV to c.booth@swindaleparks.co.uk, or if you prefer to speak with Carl in the first instance please feel free to telephone him on 0121-585 6079.