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Job Title:
1st Line Support/Helpdesk
Reference:
3616
Location:
Worcestershire
Package:
19,000 basic
Description:
1st Line Support/Help Desk
This is an exceptional opportunity to join a multi-award winning international technology company that has over 160,000 clients reaching out to over 50 million people each month using its software. The role, based at the companys offices in Worcestershire, is integral to the companys continued success in an incredibly high growth industry.
Key responsibilities:
You will provide an important point of contact for customers and service providers, dealing with issues raised over the telephone, email and internal ticketing system. Being the initial point of contact for the company on technical matters you will act as a liaison between customers and the development team and assist with gathering correct data for troubleshooting, issue escalation and providing a growing customer base with robust solutions to the day to day issues they encounter.
The Candidate:
Help Desk or Technical Support experience a must.
Fluent spoken and written English.
Analytical approach to problem solving.
Good IT skills, ideally including Windows, Linux
Resilient with the ability to problem solve.
Working with Microsoft Word, Excel and Outlook at an intermediate level
Good presentation skills
Ability to learn and retain information in a fast paced environment
Although this company are already Sunday Times Top 100 & Deloitte Top 50 award winners, they are still fiercely ambitious and have plenty to still achieve. This is therefore an excellent time to be joining the business. This is an immediate vacancy.
The basic salary for this role is negotiable, in the region of 19,000 depending on experience.
To apply for this role please send your CV to c.booth@swindaleparks.co.uk or if you prefer to speak informally with Carl in the first instance he can be contacted on 0121-585 6079.